HEART software.update-failed H-06004
Update failed. An update did not install.
| Code | HEART software.update-failed; inside a message "code": "software.update-failed" |
|---|---|
| H-number | H-06004: area 06, code 004 |
| Area | software: Crashes, versions, updates, settings |
| Typical severity | warning. A product may set another for its own case. |
| Applies to | Every product that receives updates |
Likely causes
- The download was cut off or damaged.
- The signature check failed, so the update was refused.
- Not enough space.
- Power or network lost during installation.
How to fix or prevent it
- Check space, power and network, then try again.
- Make sure the update comes from the maker and is signed.
- If the product rolled back, it is safe on the old version: try later.
What the HEART does by itself
It raises a warning with the reason, and keeps or returns to the last working version. It never installs an unsigned update. It resolves when an update succeeds or a person dismisses it.
When to call service
If updates keep failing, or the product does not start after one.
Related codes
software.version-mismatchH-06006: Version mismatchstorage.fullH-04002: Storage fullsecurity.tamper-detectedH-11005: Tampering detected
Inside a message a code is written bare, "code": "storage.full". In logs, tickets, documents and searches it is written
HEART storage.full. Things that simply happen, such as system.started, are event types, not faults.
The codes are defined in Part 3, Section 5.4, and their H-numbers in Section 5.7.
All of it, as data: fault-codes.json.
All fault codes, by area · All fault codes, by H-number · Problem types (API errors)