HEART connectivity.link-unstable H-03002
Network link unstable. A link keeps dropping or is very slow.
| Code | HEART connectivity.link-unstable; inside a message "code": "connectivity.link-unstable" |
|---|---|
| H-number | H-03002: area 03, code 002 |
| Area | connectivity: Network and links to other systems |
| Typical severity | warning. A product may set another for its own case. |
| Applies to | Every connected product |
Likely causes
- Weak signal at the edge of Wi-Fi or mobile range.
- Radio interference: microwaves, other networks on the same channel, metal walls.
- A crowded network, or a router that is overloaded.
- A loose or damaged cable or antenna.
How to fix or prevent it
- Check the signal strength the product reports, if it does.
- Move the product or the access point, or fit a better antenna.
- Change the Wi-Fi channel, or move to a less crowded band.
- Replace damaged cables or connectors.
What the HEART does by itself
It raises a warning with how often the link dropped, and may send fewer or smaller reports while the link is poor. It resolves when the link has been steady for a while.
When to call service
If the link stays unstable after moving the product and checking the network.
Related codes
connectivity.link-lostH-03001: Network link lostperformance.slowH-05001: Responses slowdata.missingH-10002: Data missing
Inside a message a code is written bare, "code": "storage.full". In logs, tickets, documents and searches it is written
HEART storage.full. Things that simply happen, such as system.started, are event types, not faults.
The codes are defined in Part 3, Section 5.4, and their H-numbers in Section 5.7.
All of it, as data: fault-codes.json.
All fault codes, by area · All fault codes, by H-number · Problem types (API errors)